Cancellation Policy

2. Standard Cancellations

• You may cancel or reschedule up to 24 hours before the appointment without penalty.
• Cancellations made within 24 hours may incur a fee of up to 50% of the service cost.

3. Late Cancellations & No‑Shows

A late cancellation fee (up to 50%) applies if:

• Our cleaner arrives and cannot gain access
• No parking has been arranged or paid for
• The customer is unreachable
• The environment is unsafe or unsuitable
• The customer cancels on the day of service
• The cleaner leaves due to abusive, aggressive, or discriminatory behaviour

The late‑cancellation fee will be deducted from the amount paid, and the remaining balance will be refunded.

4. Parking‑Related Cancellations

3.1 If DivinusGratia handles parking, the parking invoice must be paid within 12 hours.
3.2 If no parking arrangement is completed 72 hours before the appointment, the booking may be cancelled.
3.3 If the cleaner arrives and no parking is available, this is treated as a late cancellation.

5. Refunds

• Refunds will exclude non‑refundable payment processing fees.
• No refunds will be issued if the service is terminated due to abusive or discriminatory behaviour.
• Refunds are assessed case‑by‑case on the circumstances.

6. Company‑Initiated Cancellations

We may cancel or reschedule a booking if:

• Conditions are unsafe
• The environment is unsuitable
• Severe weather or emergencies occur
• Staff safety is at risk

In such cases, we will offer rescheduling or a refund (minus processing fees).

7. How to Cancel

You may cancel by:

• WhatsApp
• Email
• Phone
• Website (if applicable)

Cancellations are only valid once acknowledged by DivinusGratia.