Legal Framework
Privacy Policy
This Privacy Policy explains how Divinus Gratia Cleaning Services (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a booking, or contact us. By using our website or services, you agree to the terms of this Privacy Policy.
1. Introduction
Divinus Gratia Cleaning Services is committed to protecting your personal information and ensuring transparency in how your data is handled.
2. Information We Collect
A) Information you provide directly:
- Name
- Email address
- Phone number
- Address for cleaning services
- Booking details
- Complaint or enquiry messages
B) Information collected automatically:
- IP address
- Device information
- Browser type
- Pages visited
- Cookies and tracking data
3. How We Use Your Information
- Process bookings
- Provide cleaning services
- Respond to enquiries and complaints
- Send booking confirmations and updates
- Improve our website and customer experience
- Maintain internal records
- Comply with legal obligations
We do not sell your data to third parties.
5. Data Storage & Security
We take reasonable technical and organisational measures to protect your data from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
Your information is stored securely and only accessed by authorised personnel.
7. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion (where legally permitted)
- Withdraw consent
- Object to certain processing
To exercise your rights, contact us at info@divinusgratia.co.uk.
8. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Meet legal requirements
- Resolve disputes
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
info@divinusgratia.co.uk
Booking Flow Disclaimer
By proceeding with your booking, you acknowledge and agree to the following:
1. Accuracy of Information
You confirm that all information provided (address, access details, service selection, contact details) is accurate and complete.
2. Service Agreement
By booking, you agree to the terms outlined in our Service Agreement, including service scope, limitations, customer responsibilities, and staff safety requirements.
3. Pricing & Estimates
All prices shown are based on the information you provide. Additional charges may apply if:
- The property requires extra time
- The condition is significantly different from the description
- Add-ons or extra services are requested
4. Access Requirements
You must ensure safe and timely access to the property. Failure to provide access may result in a cancellation fee.
5. Cancellation & Refund Policy
By booking, you agree to our cancellation and refund terms as displayed during checkout.
6. Communication
You agree to receive booking confirmations, reminders, and service-related communication via email or SMS.
7. Acceptance of Terms
By completing your booking, you confirm that you have read and agree to:
- Our Terms & Conditions
- Our Service Agreement
- Our Privacy Policy