Our refund terms for cleaning services.

At Divinus Gratia Mega Biz Ltd, we aim to deliver exceptional service every time. This Refund Policy explains when refunds may be issued, how they are processed, and what conditions apply.

1. Introduction

This Refund Policy outlines the circumstances under which Divinus Gratia Mega Biz Ltd (“we”, “us”, “our”) may issue refunds for cleaning services. It should be read alongside our Terms & Conditions, Service Agreement, and Cancellation Policy.

2. Eligibility for Refunds

You may be eligible for a refund if:

We fail to deliver the service you booked.
A cleaner does not attend your appointment without notice.
You cancel within the permitted timeframe under our Cancellation Policy.
A genuine service failure is confirmed after investigation.

3. Non‑Refundable Situations

Refunds will not be issued if:

You provide incorrect or incomplete booking information.
The cleaner is unable to access the property due to your actions.
You cancel outside the permitted timeframe.
You are dissatisfied with the service but decline a re‑clean.
The issue arises from circumstances outside our control.

4. Late Cancellations

Late cancellations are subject to the terms outlined in our Cancellation Policy. Refunds may not be available for cancellations made after the required notice period.

5. Service Quality Concerns

If you are unhappy with the quality of the service, you must notify us within 24 hours of the appointment. We may offer:

A complimentary re‑clean
A partial refund
A goodwill gesture

Refunds will only be issued after we have had the opportunity to inspect and resolve the issue.

6. How to Request a Refund

Please contact us via email with:

Your full name
Booking reference
Service date
Reason for refund request
Any supporting evidence (photos, notes, etc.)

Email: info@divinusgratia.co.uk

7. Refund Processing Time

Refunds are typically processed within 5–10 working days after approval. Complex cases may take longer, but we will keep you updated.

8. Refund Method

Refunds are issued using the same payment method used for the original booking unless otherwise agreed.

9. Changes to This Policy

We may update this Refund Policy at any time. Continued use of our services indicates acceptance of the updated terms.

10. Contact Information

For refund enquiries, contact us at: info@divinusgratia.co.uk